GTR-20 SECTION 1
Questions 1 – 6
There are 5 advertisements A – E on the next page.
A C
IT’S YOUR CHOICE Buy a Burger
Get the same one FREE!
BYO 693 2258 No Corkage 693 2260 and licensed
Indian Flavor
DINNER 7 NIGHTS
You are invited to enjoy a special treat at Jaspar’s
∙ 10% discount on takeaways
Macquarie Plaza. Simply present this coupon with your
next order and when you purchase the burger of your choice it will be our pleasure to give another burger of the same variety absolutely FREE! Valid only at Macquarie and ONE voucher per customer per day.
∙ Free home delivery (local areasonly)∙ Banquet – only $16.50 per person∙ Separate party room(up to 90people)
Jaspar’s Macquarie Plaza North Richmond Expires 9
th May, 1997.
63-65 John Street, RYDE D
Eat in or Takeaway
Cannot be used with any
Writer’s Café
Level 3, next to the
other Jaspar’s offer.
cinema complex.
B
Dantre Trattoria, Shop 4, Spring Centre, Soldier’sRoad Neutral Bay.
Ph: 953 1212
Open: 8am – midnight
CUISINE: Italian influence, menu changeseveryfour months. Breakfast includes toast, pancakes,smoked salmon, scrambled eggs, gourmet sausages and fruit; light meals and lunchmenuincludes pasta, salad, crepes, seafood, soups, focaccia, burgers, desserts.
PRICES: Breakfast $4.50 - $8.90 Lunch$6.90-$13.90
ATMOSPHERE: Relaxed and quiet. Patronscandine inside or out.
CREDIT CARD: Yes
VEGETARIAN COOKING CLASSES
Are you looking for some healthy alternatives to your menu?
Join our creative and nutritious three-week program conducted by qualified professionals, including delicioustasting and demonstrations.
Starting Wednesday May 10 at 7:15 pm.
Centre for Health management BOOK NOW 748 9696 SYDNEY DAY HOSPITAL
GTR-20 Questions 1 – 6
There are 5 advertisements A-E on the next page.
Answer the questions below by writing the letters of the appropriate advertisements in boxes1–6 on your answer sheet.
1 Which advertisements is not for restaurant?
2 Which TWO advertisements offer facilities for parties? 3 Which restaurant states that it serves breakfast?
4 Which restaurant will give you an extra serving if you present the coupon?5 Which restaurant does not offer a takeaway service? 6 Which restaurant will bring the food you order to your house?
GENERAL INSTRUCTION FOR THE USE OF MICROWAVE
Example
Answer
Do not boil eggs in their shell (unless otherwise stated).
Pressure will build up and the eggs will explode.
7 Whilst heating liquids which contain air (e.g. milk or milk based fluids), stir several timesduring heating to avoid spillage of the liquid from the container.
8 Potatoes, apples, egg yolks, whole squash and sausages are all foods with non-porousskins. These types of food must be pierced before cooking, to prevent bursting.
9 Do not dry clothes or other materials in the oven. They may catch on fire.
10 Do not cook food directly on glass oven tray unless indicated in recipes. Food shouldbeplaced in a suitable cooking utensil.
11 Do not hit control panel. Damage to controls may occur.
12 Clean the oven, the door and the seals with water and a mild detergent at regular intervals. Never use an abrasive cleaner that may scratch the surfaces around the door.
Questions 7 – 12
The following text is a series of general instructions for using a microwave oven. Part of eachinstruction is underlined. In boxes 7 – 12 on your answer sheet write:
E if the underlined section gives an EXAMPLE of the instruction R if the underlined section gives a REASON for the instruction CP if the underlined section is a CORRECT PROCEDURE
GTR-20 Read the “Guided Walks and Nature Activities” information below, and answer Question13–20.
Questions 13 – 20
GTR-20 Below is a chart containing some of the Kuringai Chase ParkNatureActivities. Fill in the blanks using information formthe brochure“GuidedWalks and Nature Activities”.
Write NO MORE THAN THREE WORDS in boxes 13 – 20 on your answersheet.
GTR-20 SECTION 2
Below are tile course descriptions for five courses offered by a local community college. Readthe descriptions and answer questions 21 – 31.
COMMUNITY COLLEGE COURSES
COURSE A
If you have no previous experience with computers, or you have some gaps in your knowledgeof the basics, then this is an appropriate course for you. This course will give you a thoroughgrounding in the fundamental concepts of computing common to all computers. It is a practical “hands on” course that looks at how computer operates and how the programs work. Usingthree of the most widely used programs in business, you will learn the basics of wordprocessing, spreadsheets and databases. By the completion of the course youwill beproductive at a basic level and competent to progress to the elementary level of any of thespecialized programs.
No previous computer skills assumed.
Fee: $279 25045 Wed/Thurs 12, 13 April 9.15 am – 5.15 pm 25006 Tues/Wed 30, 31 May 9.15 am – 5.15 pm COURSE B
In dealing with your customers you are in a position of great importance. Your abilities directlyinfluence the company’s bottom line. This course will look at ways to revitalize the customer contact skills you already have and add many more. Learn ways to improveyour
communication with customers, at all levels; techniques to use with difficult customers, howtoconfidently handle complaints and keep your cool in stressful situations. Most importantly, youwill learn to build goodwill and trust your customers. Course notes, lunch and refreshmentsprovided.
Joshua Smith
Fee: $145
25026 Sat 20 May 9.00 am – 4:00 pm
COURSE C
Everything you need to know before purchasing or starting a coffee shop, tearooms or small restaurant. A useful course for all aspiring owners, managers, and employees of thesesmall businesses to assist them in ensuring they don’t make expensive mistakes and that their customers return again and again… Bring lunch. Notes and manual available for $25 fromTutor.
Sarah Bridge
Fee: $55 (no concession)
GTR-20 25252 Sat 6 May 10.00 am – 3.00 pm
COURSE D
This course covers three areas of business communication:
∙ Interpersonal Communication
∙ Telephone Skills
∙ Business Writing Skills
Learning Outcomes: At the end of the course participants will be able to effectively: Planandwrite workplace documents in plain English; gather, record and convey information usingthetelephone and in a face-to-face situation; interact with clients within and external totheworkplace about routine matters using the telephone and face-to-face contact. An excellent course for those entering or returning to the workforce. A Statement of Competency is issuedif the assessment requirements are successfully completed.
Douglass McDougall
Fee: $135
25021 Wed 3 May – 21 June 7.00-9.00 pm
COURSE E
Are you hating work, wanting a different job, needing a change or wanting a promotion?Comealong to a new two day program for women. We will explore your work goals and what holdsyou back, your fears in a work environment and how you handle them, your image andwhat it says to others, your communication style and what it says. You will develop more confidencetomake changes, get clearer about what you want and have the courage to act. It is arelaxed, informative and fun workshop with lots of practical tips!
Sophie Barley
Fee: $199
25036 Sun 18, 25 June 9.30 am – 4.30 pm
GTR-20
SECTION 2
Questions 21 – 25
Choose the title which best fits each course and write the number I to IX in boxes 21–25onyour answer sheet. Note: there are more titles than you will need.
I. MANAGING EXPANSION IN YOUR RESTAURANT II. MAKING CAREER CHANGES FOR WOMEN III. EFFECTIVE WORKPLACE COMMUNICATION IV. EXCEPTIONAL CUSTOMER SERVICE
V. ADVANCED COMPUTING SKILLS
VI. COMMUNICATING EFFECTIVELY
VII. INTRODUCTORY COMPUTER SKILLS
VIII. RESTAURANT MANAGEMENT FOR NON-MANAGERS
IX. BUSINESS WRITING COURSE
Course A: 21 __________
Course D: 24 __________
Course B: 22 __________
Course E: 25 __________
Course C: 23 __________
Questions 26 – 30
From the information about the courses, answer Questions 26 – 30 by writing the appropriateLETTER OR LETTERS A-E in boxes 26 – 30 on your answer sheet.
26 Which course is not specifically related to people’s job? 27 In which course arc men not invited to participate? 28 Which TWO courses have course notes to go with them? 29 Which course will deal with writing skills?
30 Which course is on at night?
31 Three of the courses specifically cover the same subject.
Choose the subject from the list below and write its name in box 31 on your answer sheet.
A. Writing skills
B. Computers
C. Business communication
D. Finance
E. Work goals
F. Management
GTR-20 SECTION 3
Great Inventions
There are some things we use every day. Can you imagine a world without zippers tofastenclothing? Have you ever wondered about the lay out of the keyboard of a typewriter, whichwesee every day on the computer? These are just two of the many inventions which havemadeour lives easier. Maybe that’s why we don’t think about them very much!
The zipper
Whatever did we do before the invention of the zipper?
In 1893 the world’s first zipper was produced in Chicago. Although the inventor claimedthat it was a reliable fastening for clothing, this was not the case. The Chicago zipper sprangopenwithout warning, or jammed shut, and it swiftly lost popularity. Twenty years later a Swedish- born engineer called Sundback solved the problem. He attached tiny cups to the cups tothebacks of the interlocking teeth, could be enmeshed more firmly and reliably. At first zippersweremade of metal. They were heavy, and if they got stuck it was difficult to free them. Thencamenylon zippers which were lighter and easier to use, and had smaller teeth. The fashionindustryliked the new zippers far better because they did not distort the line of the garment or weighdown light fabrics. They were also easier for the machinists to fit into garment.
Meanwhile a new fastening agent made its appearance at the end of the twentiethcentury: Velcro. Velcro is another product made from nylon. Nylon is a very tough fibre first developedinthe 1930s, and bearing a name to remind the hearer of the two places where it was developed: NY for New York and LON for London. Velcro is made with very small nylon hooks on onesideof the fastening which catch tiny looped whiskers on the other side of the fastening. It is strongand durable.
Velcro is used on clothing, luggage and footwear. It is quick and easy to fasten and unfasten, and has taken a large part of the zipper’s share of the market. It is also used in ways azipper cannot be used – for instance as an easily changed fastening on plaster casts, andtoholdfurnishing fabrics in position.
GTR-20 The Typewriter and the Keyboard
The keyboard of the modern typewriter is laid out in a most odd fashion. Why wouldanyoneplace the letters on the left side of the top row of the keyboard in the order QWERTY?Theanswer is simple: to slow the typist down. But first, let’s consider the history of the typewriter itself.
In the 1860s a newspaper editor called Christopher Sholes lived in Milwaukee, USA. Sholesinvented the first of the modern typewriters, although there had been patents for typewriter-likemachines as early as 1714, when Queen Anne of England granted a patent to a mancalledHenry Mill for a machine which would make marks on paper “so neat and exact as not tobedistinguished from print”. In 1829, across the Atlantic in Detroit USA, WilliamAustin Burt tookout a patent on a typewriter-like machine, four years before the French inventor Xavier Projeanproduced his machine designed to record words at a speed comparable to someone writingwitha pen.
So the typewriter was not a new idea, although there had not been a successful realizationof the idea before Christopher Sholes’ machine. His typewriter became very popular, andsoonpeople learned to type very quickly – so quickly, in fact, that the keys became tangled. Onmanual typewriters the characters were set on the end of bars which rose to strike thepaper when the key was pressed. In the first models, the keys were set alphabetically. Whenaquicktypist tapped out a word like federal, it was likely the adjacent e and d keys wouldbecomeentangled.
Sholes therefore set about finding ways to slow the typist down. He looked for the letterswhichwere most often used in English, and then placed them far away from each other. For instance, q and u, which are almost always used together in English, are separated by five interveningletters. The plan worked, and the typist was slowed down a little.
When computers came into use in the latter part of the twentieth century it was suggestedthat the keyboard should be rationalized. After all, there was no longer any need to avoidclashingmanual typewriter keys. One new board included keys which produced letter which frequentlyoccur together in English, like ing and th and ed, so the word thing would take two strokestowrite instead of five. Although this made perfect sense, people found it very hard to learntousea new keyboard, and the idea was dropped. It is unlikely that the keyboard will ever be changed: as we approach the twenty-first century the voice-activated computer, already in an advancedstate of development, is becoming more and more accessible. It is very likely that we will soon
GTR-20 have machines which take dictation as we speak to them, and the keyboard will be usedfor
corrections.
GTR-20 SECTION 3
Questions 32 – 37
From the information in the reading passage, classify the following events as occurring: A – before the nineteenth century
B – during the nineteenth century
C – in the first half of the twentieth century
D – at the end of the twentieth century
Write the appropriate letters A - D in boxes 32 – 37 on your answer sheet. 32 Sundback’s zipper
33 The development of nylon
34 The development of Velcro
35 The development of the first typewriter-like machine 36 The first appearance of Shole’s typewriter
37 The development of the voice-activated computer
Questions 38 – 42
Read the passage about Great Inventions and look at the statements below. In boxes 38–42on your answer sheet, write
TRUE if the statement is true
FALSE if the statement is not true
NOT GIVEN if the information is not given in the passage
38 The first nylon was successful as a fastener.
39 Nylon was used a lot during the Second World War, 1939 – 1945. 40 The first typewriter’s keyboard was different to the modern keyboard. 41 The keys of Shole’s first machine were likely to jam.
42 New computers will use the rationalized keyboard.